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Originally Posted by philip.j.fry
What insurance was it it? Can you claim the money instead and then find another phone from someone else that you like?
I would also argue that you are not asking for a 'replacement' phone. You are asking for a new phone for which the insurance is paying.
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I am about to ring and ask if I can buy one form their online shop (where they have the phone in stock?) and if they will then pay for it, so will know more about that later.
I think the problem I am having is that the phone I wasnt is selling well and they'd prefer I took one that is sitting on the shelf (since they offerd me a Smasung that was worth the same as the v300)
They are the worst company I have ever had to deal with
EDIT : sorry the insurance is through my banks, I'm insured up to £450 for a damaged or stolen phone