Written response by ntl to a user's formal complaint about the :freedom service (posted on ntl.support.dial-up by the user):
We are aware that many of our customers are experiencing difficulties
connecting to the ntl:freedom service and some are experiencing
frequent engaged tone. In recent weeks we have experienced a high
level of demand for the ntl:freedom packages and Internet usage has
risen and as a result some of our customers have begun to experience
delays in connection. Because we do not charge dial-up charges for
most of our services, the network is heavily used during peak periods,
which can make connecting to the web difficult.
NTL are aware of our customer's issues and are working to deliver
additional network capacity to keep ahead of customer demand. We are
actively managing our access numbers to give customers the best
possible means of making successful connection and ask for your
continued patience while these programs take effect. The ntl:freedom
team have recently launched improved dialler software in order to
improve service delivery and encourage anyone who is experiencing an
engaged tone, who has not downloaded the dialler to do so to speed up
connection times.
Our new dialler is available at
https://autoregister.net/cgi/friaco_migration
We are also monitoring high network usage and will be working with our
high level users to redistribute to available capacity, In order to
make the network more available for more of our customers more of the
time. Please remember, the ntl:freedom service is one of the best
value calls and internet service packages in the market today and
whilst the volume and type of calls will vary with different freedom
packages, the free internet access is aimed at the occasional surfer
who does not wish to pay a regular internet subscription on top of
their voice call charges.
The great news for our customers is that we are pleased to announce
that in the spring we will be launching Broadband as part of our
ntl:freedom packages, which will greatly increase the speeds at which
you can download and surf the internet.
Kind regards
(the guy's name)
ntl:Customer Liaison Team
I'm sure that's good news for those whose exchange is BB enabled
Does this mean they're going to put a cap on usage? If so I, for one, will be going elsewhere!