Probably because of this... taken from ntlworld.com
Quote:
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As part of our commitment to provide you with an excellent standard of service, from Sunday 30th November to Tuesday 2nd December weâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢re making some improvements to our systems. During this time you will be unable to make changes to your Internet service, however you will still be able to send and receive emails, surf the web and upload to your webspace. Our Internet support centres will have no access to their systems during this period, normal service will be restored on the morning of 3rd December. We apologise for any inconvenience caused.
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