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Originally Posted by huxleypiguk
But how would you know ? If they were trained enough you couldn't tell !
OK, lets knock the door and talk to Ronnie Real. The fact is that there are shed loads of jobs out there right now and companies are having serious problems recruiting. A lot of people join, get trained and then leave centres in very short spaces of time, the turnover is very high and the commitment is very low.
In Indian, Dominica, Malaysia, etc, the level of commitment is much much higher and staff retention is also high.
Add to that the cost of setting up and running a centre, its no wonder that India looks attractive.
Frankly most people don't actually give a damm where their service is as long as they can get through and get an answer !
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That is the problem the BT customers are not getting the answers, They are having problems understanding the accents and if the person is from Scotland they have been getting told to call back as the support staff cannot understand them..