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Originally Posted by Kitty
Agreed I reqally think people need to realise we are talking about services. What would their feelings be if the councils outsourced to india so everytime they had a problem with the council tax/ refuse collection you had to go through India..  |
But how would you know ? If they were trained enough you couldn't tell !
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Originally Posted by Kitty
As for the call center being for sales some of the staff being made redundant could have filled those posts and been in work. Also as BT line customers have been forced to use Indian call centers for a long while now that is what they are trying to get away from... Do you think they are going to order BB of these same indian call centers when there are loads of smaller ISPs that keep the call centers in the U.K....
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OK, lets knock the door and talk to Ronnie Real. The fact is that there are shed loads of jobs out there right now and companies are having serious problems recruiting. A lot of people join, get trained and then leave centres in very short spaces of time, the turnover is very high and the commitment is very low.
In Indian, Dominica, Malaysia, etc, the level of commitment is much much higher and staff retention is also high.
Add to that the cost of setting up and running a centre, its no wonder that India looks attractive.
Frankly most people don't actually give a damm where their service is as long as they can get through and get an answer !