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Originally Posted by Kitty
I have always tried to find ways not to end up in that position but the biggist problem is NTL themselves. with teenagers sharing the connectioin I need to know whats going through the modem!!!!! Blueyonder customers can monitor theirs using a program called MRTG... NTL customers are blocked so no way to monitor the amount going through the modem. I have tried many ways but all failed I have been told its because of the STB buit Blueyonder also have those.. Tried another called PRTG but it can only find the SACM if I reboot it and if anything like a reboot of the pc is needed or the SACM drops the interent it cannot find it again, also I cannot ping it where Blueyonder customers can.
Allow the customers the right to monitor their own usage if they want, communicate with the customer better, and NTL will become a good company. Maybe..............
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nothing stopping you monitoring usage in other ways such as via a router/gateway machine is there ?
EDIT : Actually thinking about it if you are running an internal network then its probably possible using a router/gateway to monitor individual usage internally which you wouldnt be able to do if you were getting the figures from the modem.