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LooeyUK · 29-11-2003, 22:38

My grandad was having problems with his broadband connection. So this is what he told me.

He phoned Tech Support after 12mins waiting.

Gets through, explains that when ever he goes on the internet he gets Page Cannot Be Found. Blah Blah Blah.

After a few suggestion from the guy on tech support he ask's my grandad if he has a reload/windows installation disc. MY grandad replied with a yes and the guy on tech support says that "we dont reconmend it but i think you will have to do a format and a re-install of your operating system". My grandad being who is is says "stuff that" lol and says good bye. end of.

He calls me up, explains and tells me that, thats when i thought oh, it must be a serious problem if he told him to reinstall windows. Anyway, i go up there to sort out the re-installation but as im in the car, i ask my grandad if you restarted the stb. he said no, and the bloke on the phone didnt even tell him to do that.

Rebooted and everything worked fine.

Surely re=bootting the stb is the first thing they reconmend?

But besides the point, reinstallation of windows? wtf?

29-11-2003, 22:38	#1
LooeyUK Inactive Join Date: Jun 2003 Posts: 450	OMFG - Tech Support... My grandad was having problems with his broadband connection. So this is what he told me. He phoned Tech Support after 12mins waiting. Gets through, explains that when ever he goes on the internet he gets Page Cannot Be Found. Blah Blah Blah. After a few suggestion from the guy on tech support he ask's my grandad if he has a reload/windows installation disc. MY grandad replied with a yes and the guy on tech support says that "we dont reconmend it but i think you will have to do a format and a re-install of your operating system". My grandad being who is is says "stuff that" lol and says good bye. end of. He calls me up, explains and tells me that, thats when i thought oh, it must be a serious problem if he told him to reinstall windows. Anyway, i go up there to sort out the re-installation but as im in the car, i ask my grandad if you restarted the stb. he said no, and the bloke on the phone didnt even tell him to do that. Rebooted and everything worked fine. Surely re=bootting the stb is the first thing they reconmend? But besides the point, reinstallation of windows? wtf?