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Originally Posted by Mark W
have you tried just removing that account and readding it?
other possibilities, well as the error message comes straight up id say its a pc issue rather than a server issue (those kind of hang for a while before throwing an error at you).
try turning off your firewall and antivirus (youd be surprised how often that fixes it)
try recreating the account
and if that fails, try swapping pop.ntlworld.com for 62.253.162.56 and see if you get a different error message

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did you mean restarting antivirus and firewall mark ?????????? , its just that if i was going to do that i would make sure i wasnt connected at the time i.e. not dialled in or physically not connected to cm or stb , just incase summat crept in , i still cannot see how he is getting that error if the settings are ok