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£50 to put a cablemodem in the post?
Hello folks...
I was one of the original cablemodem customers back in 98 (or was it 99?). At the time we had to buy our own cablemodems (3com CMX) which I still use today.
Anyway, I am tidying up my mass of network gear and cables and thought one of the nice compact ntl: cablemodems would be neater, so I called them and asked if I could be sent one. Bear in mind I am on the 1meg service and paying rental for a modem I do not have in the subscription. The agent was helpful and went to ask his supervisor if it could be done, he then returned and I was told I could sent a modem, but it would cost £50.
Surely I shouldn't be charged £50 when I don't want installation as I have paid for it a long time ago. I just want it sent out my courier, special delivery or whatever.
Is this normal for us old timers to have to pay a call out charge/installation fee to receive a modem we already pay rental on?
Andy.
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