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Originally Posted by zovat
Also if you read the very long thread about what went on - other ISPs were having similar issues - including freeserve and BT .
personally - I think NTL saw it as a DNS issue (after all it would not be the first time  ) and did not update everything when they realised it was something bigger... I'm just glad it seems to be working at the moment. 
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perhaps there were more issues here than we have been told about. Its possible ntl took their dns offline,as it appeared to be a dns issue - that would be why i couldn't ping the dns servers. when they went back online and ppl still couldn't connect they must have realised there was something else afoot