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Originally Posted by timewarrior2001
A friend of mine had BB installed 2 days ago, it hasnt worked. This morning I phoned Tech support and after about a 15 min wait I got through to a human being. Seems because there was no U/S or syn or ready lights showing an engineer was needed. The gentleman I spoke to handled the call very professionally, he explained to me another issue that I casually mentioned and I felt this guy deserved some praise. I am not going to name him because I am unsure of his name (this morning was a long time ago) but if he reads this he will know its him.
He passed the call over to faults to book an engineer visit. This was done painlessly and without ANY hassle. Thankyou very much kind sir 
Now on to faults. I cannot praise them enough, they basically said yep an engineer is booked, my friend enquired when, between now (9:20am approx) and 12pm they said.
Engineer turned up at 10:20am and fixed the fault.
A big well done and a huge pat on the back to all concerned, the call system reported large volumes of calls this morning and I think a 15 min wait is excellent. I cannot praise the team of people responsible enough you have my eternal grattitude |
It can be done, well done NTL, but Timewarrior
eternal is a
long time
