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Florence · 27-11-2003, 11:05

NTL have failed to list on the status about the Manchester outage. some managed to get online before the day was out. I was offline with both phone and interent from 14.21 26th November. After calling using a mobile and wasting money going through all the rubbish I was given 7.30 for a fix time. This pasted with still no sign of it being fixed. All other calls wouldn't be answered now as NTL had gone home and faults had set up a message that gave you another number to call that listed all faults but mine. Around ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£4 in calls later on my mobile and still no fix. At 1am coming up for 12 hours offline. I would say I was offline for more than 12 hours andnow NTL is starting to look a worse prospect than BT. I have always hated BT and that is why I moved to cable and wireless but if outages of 12hours + can go without a mention and no one can tell you why. Looks like they should start giving customers refunds for loss of service and for any charges trying ot find out why.

27-11-2003, 11:05	#1
Florence Inactive Join Date: Jun 2003 Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM. Posts: 4,004	Manchester Outage NTL have failed to list on the status about the Manchester outage. some managed to get online before the day was out. I was offline with both phone and interent from 14.21 26th November. After calling using a mobile and wasting money going through all the rubbish I was given 7.30 for a fix time. This pasted with still no sign of it being fixed. All other calls wouldn't be answered now as NTL had gone home and faults had set up a message that gave you another number to call that listed all faults but mine. Around ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£4 in calls later on my mobile and still no fix. At 1am coming up for 12 hours offline. I would say I was offline for more than 12 hours andnow NTL is starting to look a worse prospect than BT. I have always hated BT and that is why I moved to cable and wireless but if outages of 12hours + can go without a mention and no one can tell you why. Looks like they should start giving customers refunds for loss of service and for any charges trying ot find out why.