Quote:
|
Originally Posted by Scooby
Please tell me you aren't being serious when you say
are you trying to tell me that almost all the one million plus internet customers tried to contact ntl last night abt this fault?!?
 |
Sorry, what I meant was 'what seems like every customer', certainly in these circumstances a lot clearly do ring in to technical support in Swansea, and with all the best preparations in the world, no call centre could be prepared to handle, for example, 10 times the usual call volumes at a moments notice.
My best advice to anyone who loses their connection altogether, is to try the status line first (free call), if no information there, call technical support and listen for a recorded message. If that message covers your fault, then hang up, because holding on for an advisor may take a while, and they can only tell you the same as the recorded message anyway.
Most problems that affect a large number of people are resolved PDQ.