Thread: Is a half hour wait acceptable?
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Old 26-11-2003, 21:11   #15
Theodoric
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Join Date: Jun 2003
Location: London
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Re: Is a half hour wait acceptable?
Quote:
Originally Posted by dieselking
With one company (not ntl) we rung up at about 4pm & waited 3 hours once (the call was important so we needed to get through as my brother needed something for work) After waiting 3 hours (lucky the phone was on loud speaker) we got a message saying all the staff had now gone home & could we please ring back tomorrow (or course, we didnââ‚ ¬Ã¢â€žÂ¢t) We sent a few emails & about 6 days later we finally got an answer. Thereââ‚ƚ¬Ã¢â€žÂ¢s the worst service we have ever had & u thought ntl was bad
Now that is one thing that seriously annoys me, that is when a company closes down the help line dead on the notified closing time when they know that customers have phoned up well before the closing time and are still waiting. I had Gateway do this to me on more than one occasion.
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