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Old 26-11-2003, 20:53   #10
Graham F
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Join Date: Sep 2003
Posts: 1,604
Graham F has reached the bronze age
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Re: Is a half hour wait acceptable?

Quote:
Originally Posted by Mark B
Sadly when something unexpected happens that causes a major outage, the company are unlikely to have enough people available to deal with the ensuing attempts by almost EVERY customer to get through.

Many customers still try to get through even when a recorded message is on the line explaining the problem.
Please tell me you aren't being serious when you say

Quote:
to deal with the ensuing attempts by almost EVERY customer to get through.
are you trying to tell me that almost all the one million plus internet customers tried to contact ntl last night abt this fault?!?

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