Quote:
|
Originally Posted by Theodoric
My broadband connection was not available last night, so I phoned the ntl help line on 0845 6500125. I had a half hour wait before I was dealt with. So, is a half hour wait considered acceptable by ntl? I know that compared to that abomination known as customer service provided by C&W (pardon me whilst I count to ten), this is somewhat of an improvement, but is it really an acceptable level of customer service? I'd say not.
One other point. When I got through and explained the problem I was told that I should have been told at the beginning of the telephone call that there was some sort of known problem. I wasn't told any such thing. When I told them this, the reply boiled down to, "Oh, weren't you?" followed by a rapid change of subject.
|
just one point when you / we had a problem did you check ntl's server status page to see if there were any problems
also why didnt you think of ringing c.s first to see if there were any known problems , it is freephone
