No half an hour is not classed as acceptable in anyone's book, howver last night I would imagine that this..
Quote:
DNS - affecting all internet packages (RESOLVED)
25 November 2003 16:32
Due to a major server outage, ntl:home internet customers on all packages may currently be experiencing problems with ALL internet access, including web browsing, email, ftp and newsgroups.
Our engineers are currently investigating and hope to resolve this issue as soon as possible.
Please accept our apologies for any inconvenience caused.
Please note that due to the nature of this outage our technical support lines are much busier than normal, resulting in long wait times on all lines. If you suspect this issue affects you, please check this page or the ntlworld server status line on 0800 052 4315 for updates
This has now been resolved
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might of affected the time you had to wait
