Look how quick NTL were to shift blame
http://www.theregister.co.uk/content/6/34204.html
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damaged undersea transatlantic cable is being blamed for causing havoc for Net and phone users in the UK last night
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while NTL blamed the cable problem for downing its Net service - including web browsing, email, ftp and newsgroups - for around eight hours.
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but
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Telewest confirmed that its customers also experienced difficulties accessing email and personal webspace for around four hours
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Mmmmmm