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Originally Posted by Keyser
I agree 100% with all of that. Good post.
I would like to give ntl the benefit of the doubt in a way though, even after all that has happened. I have to stress the point that it really does depend who any customer panel would be dealing with - not everyone at ntl is set in that stupid mindset. That is an important point to note. However! Finding one of these people, and ntl allowing them to interact with us with the authority to action changes is a completely different ball game...
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Thank you.
I believe there was a manager (forgot his name) of some region, who when a complaint was brought to his attention via .com, he said that he would see to it that the particular type of complaint would not happen again, and also offered to be a helpful contact of .com.
So I agree that not everyone at ntl is in the fixed mindset, there are also a few good ones, with reason.