This is apparently a manager. And yup, as soon as the speeds start slowing I usually change it! 7 times out of 10, this helps, but my better half doesn't see why we should have to do that, hence the call to ntl
Yup! Still, they want remote access to the 'puters too to see what my settings are - me telling them isn't enough.
That's what I said(about the no service) - luckily for me my hubby was having none of it either, and so we're to call back tonight to "discuss" this further.
Neil - have PM'ed you, thanks
Honestly, it did make me chuckle at least - someone's giving out extra BS as a Christmas present this year, obviously
I just wanted other people's opinions/views so when I called back, I had as wide a range of answers/questions to put across as possible - thank you