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Originally Posted by Bifta
Turned the modem off? Sounds like you husband managed to get someone who talks out of the wrong orifice (that in itself isn't unusual for NTL), I'd push to speak to someone more senior than the imbecile who fed you this crap in the first place. Just out of curiousity though, have you tried changing your proxy settings to use a different xparent cache?
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This is apparently a manager. And yup, as soon as the speeds start slowing I usually change it! 7 times out of 10, this helps, but my better half doesn't see why we should have to do that, hence the call to ntl
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Originally Posted by basa
Not just that...aren't the router and firewall after the modem (from ntl's end). Why would they stop them 'hitting' the modem ??? Duh !
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Yup! Still, they want remote access to the 'puters too to see what my settings are - me telling them isn't enough.
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Originally Posted by Dooby
oh, also if they had 'turned the modem off', surely you would get NO service....and how have they turned the modem off if they cant contact it....did they send a pixie into the house??
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That's what I said(about the no service) - luckily for me my hubby was having none of it either, and so we're to call back tonight to "discuss" this further.
Neil - have PM'ed you, thanks
Honestly, it did make me chuckle at least - someone's giving out extra BS as a Christmas present this year, obviously
I just wanted other people's opinions/views so when I called back, I had as wide a range of answers/questions to put across as possible - thank you