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rodd · 25-11-2003, 14:24

All ntl customers would support the idea-and-dream of being able to give effective input to ntl for improvement.

The reality is though, that there really needs to be a somersault in the ntl mind-set for that to come about though. Frank himself, privy to meetings within ntl, and trying to get change, found that he was up against a brick wall. Quote by Frank - I told them till I was blue in the face end quote.

So even if, in the end you do manage to get meetings with ntl, would ntl listen with any intention of taking notice of the suggestions and of making any changes. I don't think so, not with ntl's mind already set not to make changes. I believe that 'Anticap' also found this was the case when he had meetings with ntl.

To date, and recently with the .com closure, ntl have shown no inclination to take any notice of any customers' inputs, or of anyone who has the customers' interests at heart, even when it has been pointed out to ntl, that ntl themselves will benefit from the suggestions put forward. NTL are set on going the way that they want to, and that's it, the ntl mind-set.

So what would make ntl start to take notice. Well, pre buyout of .com by ntl, it was the effective and persistent public critical comments that made ntl take notice. It has been found that asking ntl reasonably to listen and to make changes, does not work, they are not that kind of reasonably company. It is best to ask from a position of some strength, in some way.

The strength of bad publicity is one way that it could be done to give us a stronger hand. Notice how bad companies on 'Watchdog' pay-up in the end, it's cheaper for them to do that, than to have the cost of the bad publicity.

That's why I think that building a large widespread continuous survey of ntl's services showing all their defects, will give us the strength of the bad publicity that we can bring to bear on ntl. Also, incidentally, the survey will be of interest to customers and potential customers.

The survey should be publicised as much as possible, and I feel sure that there will also be media interest in what we are doing, and also an interest in the survey results. There are, no doubt, other similar ways to get ntl's attention, and then if a meeting is obtained, it will be a more effective meeting.

It is the way to get more clout and have more customer power if there is going to be the slightest chance of getting ntl's attention.

25-11-2003, 14:24	#29
rodd Permanently Banned Join Date: Nov 2003 Location: middle England Posts: 174	Re: Proposal for a "Customer" Panel All ntl customers would support the idea-and-dream of being able to give effective input to ntl for improvement. The reality is though, that there really needs to be a somersault in the ntl mind-set for that to come about though. Frank himself, privy to meetings within ntl, and trying to get change, found that he was up against a brick wall. Quote by Frank - *I told them till I was blue in the face* end quote. So even if, in the end you do manage to get meetings with ntl, would ntl listen with any intention of taking notice of the suggestions and of making any changes. I don't think so, not with ntl's mind already set not to make changes. I believe that 'Anticap' also found this was the case when he had meetings with ntl. To date, and recently with the .com closure, ntl have shown no inclination to take any notice of any customers' inputs, or of anyone who has the customers' interests at heart, even when it has been pointed out to ntl, that ntl themselves will benefit from the suggestions put forward. NTL are set on going the way that they want to, and that's it, the ntl mind-set. So what would make ntl start to take notice. Well, pre buyout of .com by ntl, it was the effective and persistent public critical comments that made ntl take notice. It has been found that asking ntl reasonably to listen and to make changes, does not work, they are not that kind of reasonably company. It is best to ask from a position of some strength, in some way. The strength of bad publicity is one way that it could be done to give us a stronger hand. Notice how bad companies on 'Watchdog' pay-up in the end, it's cheaper for them to do that, than to have the cost of the bad publicity. That's why I think that building a large widespread continuous survey of ntl's services showing all their defects, will give us the strength of the bad publicity that we can bring to bear on ntl. Also, incidentally, the survey will be of interest to customers and potential customers. The survey should be publicised as much as possible, and I feel sure that there will also be media interest in what we are doing, and also an interest in the survey results. There are, no doubt, other similar ways to get ntl's attention, and then if a meeting is obtained, it will be a more effective meeting. It is the way to get more clout and have more customer power if there is going to be the slightest chance of getting ntl's attention.