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Originally Posted by handyman
I think you have the wrong end of the stick, what sociable is suggesting is not a panel between the users of this site and the mods (as in a way to solve disputes like the ones you seem to get into). It would be a panel between the ntl customers and ntl itself. a way of putting our views across to ntl en mass in a organised way.
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Bang on
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Originally Posted by handyman
It has also been suggested that this customer panel is used to obtain data on the performance of ntl's network across the country. I feel that the biggest threat to ntl will be the data that this panel could acrue. Normal data that ntl collects is private and not available, the data collected by the panel would be available on-line so that all could see, including ntl's competitors.
Their competitors would be able to use this information to market rival services to customers of ntl more effectivly.
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Personally I dont think that particular suggestion was either practical or sensible and not just for the reasons you state.
What might be more usefull is tracking pattens of problems as an early warning system of more serious failures down the line perhaps. This might allow NTL to anticipate needs or diagnose faults by sometimes putting seemingly unrelated things together. To use NTL's own original view of NTHW being "A thermometer of how things are going" not just generally but for specifics too.
An example would be the number of times someone will say "It only happens when I do xyz" or something along those lines. It's often being able to link these often seemingly disconected symptoms to the problem that helps identify the specific fix that is needed. If nothing else many here have that knack of using this kind of lateral thinking that is all too rare in some large organisations.
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Originally Posted by handyman
What it does need is the full support of both hell sites to be able to achieve this, 20 tracerts and pings is not enough whats required if possible is 500-1000 members regularly adding this data and then it will make a difference.
It could log email troubles, outages, pings, tracerts and network speed across all of ntls network.
Anyway thats my 2p
mark
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I agree getting active participation from ALL related forums would be great. Maybe each forum nominating one rep each to form the "Panel"? Now that's a brave suggestion. LOL I must remeber to curb my belief in the possibility that people can actually get along even us and NTL.
As already stated above I think the detailed collection of stats itself is unworkable and potentially open to abuse so I doubt it would go down too well. But a more general tracking of groups of say slow connections or game pings in a specific area might perhaps help identify potential "Hot spots" earlier than NTL might be able to themselves.
Anyways thanks again for the support and perhaps my suggestion about making the panel represent most if not all forums would even get round some of the more general doubts some have about which specific forum the idea comes from.