Quote:
|
Originally Posted by Neil
It's not horrendous (I've seen worse), but you will need to contact ntl Tech Support on 0800 052 2000-I would suspect that (like most people in your area) you are on an oversubscribed UBR-& only level 2 techs can change that from memory.
|
Ahhhh...
He's not on an oversubscribed uBR, I think he has HFC problems on the return path. Notice that pings to uBR stayed low, and routers in between may not rate pings as priority traffic. For uBR to be so oversubscribed it's dropping packets there's no chance of a steady 3 pings @ 14ms to ntlworld.
Would like to see a large number of pings to ntlworld.com or similar, use ping
www.ntlworld.com -t and let it run for a bit without any action on the line, then see what happens.
IIRC re: Swansea there are Level 1 to Level 3 techs, none of the people in Swansea can change upstream IDs at all, requires privileged access to uBRs, Swansea only use Blue tools as far as I know.