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Originally Posted by Undisputedtruth
I think the idea of having a customer panel is an excellent one. When I'm suspended on nthw.com for no particular good reason, the mods are reluctant to reason with me. They expect a PM with very little explanation, followed up by a quote from ToS to be sufficient for me. Due to their failure in their communications, I could see no reason why I should modify my behaviour.
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I think you have the wrong end of the stick, what sociable is suggesting is not a panel between the users of this site and the mods (as in a way to solve disputes like the ones you seem to get into). It would be a panel between the ntl customers and ntl itself. a way of putting our views across to ntl en mass in a organised way. It has also been suggested that this customer panel is used to obtain data on the performance of ntl's network across the country. I feel that the biggest threat to ntl will be the data that this panel could acrue. Normal data that ntl collects is private and not available, the data collected by the panel would be available on-line so that all could see, including ntl's competitors.
Their competitors would be able to use this information to market rival services to customers of ntl more effectivly.
What it does need is the full support of both hell sites to be able to achieve this, 20 tracerts and pings is not enough whats required if possible is 500-1000 members regularly adding this data and then it will make a difference.
It could log email troubles, outages, pings, tracerts and network speed across all of ntls network.
Anyway thats my 2p
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