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Originally Posted by the jackel
Not that I am disagreeing with you Neil but i think tech Support can't change the UBR he is on, his UBR (guessing by location of Cheshire) also serves DTV so they don't like changing them because can cause loss of interactive services as well if something goes wrong. It also depends on what you describe as oversubscribed, as BBKing has pointed out previously (either on here on .com) there are DTV STB modems on the UBR as well, so the usual over 200 modems is bad doesn't apply here.
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I'll bow to your superior knowledge of the ntl network m8
It may not be level 2 techs that can change upstream paths, but I know it can be done.
With regards to Docsdiag-here's a link to some info that can also show you how congested your upstream path is (or isn't!)
http://homepage.ntlworld.com/robin.d...ps/signal.html
Also-what type of modem do you have?