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Old 21-11-2003, 21:58   #16
Sociable
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Join Date: Jun 2003
Location: Knebworth
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Re: Proposal for a "Customer" Panel

Quote:
Originally Posted by Alanmelon
- If ntl wanted to obtain such feedback, or wanted the involvement of it's customers it would have done so. I doubt that they will appreciate others trying to tell them how to run the show.
I think this may be doing NTL an injustice.

Had they had no interest at all in feedback and simply wanted to silence .com they could have done so far more cheaply and with far less problems and more importantly far earlier.

They actually have a very large investment in .com at many levels not least the cost of running the forum since buying it and funding its moderation since then.

The fact they stuck with it through many difficult and contentious times indicates to me at least a willingness to try and make it work.

Yes they often made mistakes and shooting themselves in the foot became a regular spectator sport at times but the basic idea of an NTL owned but user run forum was working well the majority of the time especially for those with specific problems the direct link to NTL could help resolve.

One final point just for clarification. This is not about me or any other individual seeking any part to play in this process other than as an ordinary member of the forum. In fact my disability may well preclude me from ever accepting any formal role in this or any other initiative. I just happen to think this is an idea that has merit and felt oblidged to put it forward for consideration.
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