[Alanmelon]

Is it just me, or does all this seem to be getting a little out out hand? Yes, I agree with the sentiment, and the sense it would make to provide constructive feedback for the improvement of ntl's services, but;

- If ntl wanted to obtain such feedback, or wanted the involvement of it's customers it would have done so. I doubt that they will appreciate others trying to tell them how to run the show.

- As useful as the(se) forums are to those who need help, at the end of the day, they are just a couple of forums. They are not the gateway to a utopia, nor are they that important at the end of the day. I think people are getting a little too self important.

- Whilst the comments left on these boards may be from a representative sample of the population, the number of users, in comparison to ntl's subscriber base is a tiny proportion. It's also probably fair to say that the users of these forums (on the whole) probably do not represent the average ntl customer, but one which has had some kind of problem at some point, and therefore opinion is likely to be a little skewed.

Having said that, I'm just giving my opinion on the matter, I'm not one for telling others what to do, and if you all want to make the effort, then that's up to you.