Quote:
|
Originally Posted by Kitty
What would benefit the shareholders more is happy customers that stay and take out more services as they are available. Instead they have un happy customers that will move on to oher services as tehy become available.
|
looking at NTL's share price it would appear the share holders are happy with things the way they are as well.
I don't think anybody would argue with the point of happy customers make a better more sustainable business, but alas this is something that does not appear to be in NTL's business plan. Maybe a long term business plan is not what ntl want.