[Mal]

Originally Posted by SMHarman

From a corporate perspective you have to inform the caller, this is usually in a recorded preamble, it can just be in the terms and conditions of say the credit card though.

From a personal perspective, the DPA is less critical, but you can record, it is polite to advise first, but not law. They could not then use the conversation in a public manner without your permission, but could use it as a record of what they were told if a later dispute were to arise (i.e that call out will be free).

Thank you.