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Originally Posted by Russ D
Actually I don't see why UDT and Erol don't combine forces - seriously.
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I have a lot of respect for Erol and his organisation, CUT. They have achieved far more than what nthw.com or nthw.co.uk combined have for the benefit of consumers. Nthw.com had made their name by being a place to rant against ntl, but that's it really. They can only deal with simple enquiries like billings or failed engineer appointments or the usual short comings of ntl CS, put anything complex like broadband in London, the Cap or the dodgie email system - you can be sure there have been no measurable impression by nthw.com or nthw.co.uk at all. If I'm wrong, though unlikely, perhaps the mods on this site would care to point out their influence over NTL. If the sacking of Frank, of nthw.com fame, is anything to go by then I would deduce, nthw.com or nthw.co.uk, have no influence whatsoever. In the case of nthw.com, not even on their own website.
nthw.com or nthw.co.uk have failed to become a site with real consumer power to lobby NTL to make major changes for the benefit of consumers. The sites have weaken themselves by bending over backwards to accommodate NTL employees. I have heard unrest from genuine NTL customers dismayed by the public rebuking from the mods, double standards moderation. Some have been put off from posting. While there are 20,000 or so NTL employees, there are over 1.8m NTL customers. It does not take much thinking to target the 1.8m customers in order for these sites to become a major force. There is little point in bending over backwards to accommodate ntl employees. At least Erol have the necessary tools to influence telecom companies, it is a sad fact that nthw.com or nthw.co.uk cannot do likewise.