[Undisputedtruth]

Originally Posted by Nemesis

Don't lets go down this road again.... Can't we stop personal NTL employee stuff.

UDT - you don't know the NTL employess individually, and cannot comment on whether you can like them or not.

From a professional point of view, you can comment - on how they handle your comment/grievance at any particular time. But even that, with you, is very biased.

Here we go again...

Originally Posted by Undisputedtruth

And of course, using your own logic, no one can substantiate NTL have improved their customer services.

I hope I will never have the misfortune to know all and every employee. However, do I really need to know every single employee to know NTL have very poor customer services, of course not. Each time I contact NTL, I get the usual poor standards of customer services. I have yet to meet an NTL employee offering a decent level of good customer services. I often wonder, if NTL ever trains their employees at all.

NTL have an institutionalised poor customer services. In the way same the Police are accused of institutionalised racism.