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Originally Posted by Chimaera
Yes, I waited for over an hour on the Powergen customer 'help' line last week, onlt to be told that the department I needed had closed 10 mins ago..... 
Never had to wait anything like as long as that for ntl - but then, perhaps I've been lucky.  |
yes i have had to contact powergen before, and they were awful
singlepoint 4u...worse
nhs direct....worse
when i was in leeds, we got awfully frustrated because our BB kept dropping, we called up cs/ts whatever and they sent someone straight round, and the guy who came round was lovely....even made him a cuppa.....unfortunately the BB still wasn't working, and cs were great they apologised and sent someone round again.......but the point is, they sorted out the problem, fast and effectively and we didnt have a problem again for the next year and a half (until we moved out)