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Originally Posted by scastle
People, UDT is as entitled to his/her own opinion as much as anyone.
Having said that, If he/she considers Tesco a shining example of good customer service, he/she hasn't been to my local Tescos. They are like any company (including NTL) in that they have both good and bad staff.
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Let me compare to two supermarkets, Tescos and Sainsburys. Sainsbury used to be the biggest grocers in the UK before Tescos overtook them. Now I've always shopped inside Sainsburys because I think their food is so much better than Tescos. I'm talking about meat, fish, fresh milk and produce. Over the years I notice a slide in Sainsbury CS at the same time I've notice Tescos CS getting better and better, so much so it is not so difficult to understand why Tescos are now the biggest grocers in the UK. I'm sure each retailers have its fair share of good/bad employees but Tescos have a better reputation than Sainsburys. So the point is customers knows best when judging CS.