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Old 17-11-2003, 21:19   #277
Undisputedtruth
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Join Date: Jun 2003
Location: South London
Posts: 549
Undisputedtruth can only hope to improve
Re: NTL Customer Services: Your personal experience

Quote:
Originally Posted by towny
So, it's OK for you to say you can make statements about NTL customer service without having talked to every single CS agent, but it's not OK for Debs to have an opinion on her customers without talking to all 8.5million Londoners first, and it's not OK to say Debs is good at her job without talking to everyone she has ever answered the phone to.

UDT, I happen to agree that you don't have to talk to every CS agent to establish whether NTL CS is good or not. So seeing as you and I agree on that it's reasonable to form a general opinion of a group of people by talking to a representative sample of them, perhaps you could explain why you completely contradict this by demanding that Debs talk to 8.5million Londoners before making general statements about them?

What you are saying is plainly ridiculous and amply demonstrates the lengths you will go to in order to attack someone who simply disagrees with you.
Actually no, I still agree that you don't have to talk to every single NTL employee to establish their poor reputation. I simply applied Deb's logic to her statements and surprise, surprise, the people that were willing to use this logic to suit their needs were not willing to accept it when it was applied to them.

I also agree with scastle on this logic being purely rediculous and its main purpose was to silence those who speak out against NTL. Let me be clear on this, I do not subscribe to their logic. But I will only use this logic again just to highlight their stupidity in the future.
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