Originally Posted by Andy E

Paul
I think it would be the best way , for all of us to see what UDT means by poor customer service,
UDT phones through to faults , gets me and we go through an imaginary fault scenario say telco. do a bit of fault diagnostics and hopefully a solution, then if UDT wishes we all can disect my q and a's , see what every 1 thinks,
I would treat UDT the same way as I would have treated any customer....with respect.


so here goes again
<puts headset on>
<logs onto system..... 1309....>
<quietly hums death march >
"hello your through to Andy in NTL faults, how can I help you ? "