Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Andy E · 17-11-2003, 13:02

Paul
I think it would be the best way , for all of us to see what UDT means by poor customer service,
UDT phones through to faults , gets me and we go through an imaginary fault scenario say telco. do a bit of fault diagnostics and hopefully a solution, then if UDT wishes we all can disect my q and a's , see what every 1 thinks,
I would treat UDT the same way as I would have treated any customer....with respect.

so here goes again
<puts headset on>
<logs onto system..... 1309....>
<quietly hums death march

>
"hello your through to Andy in NTL faults, how can I help you ? "

17-11-2003, 13:02	#266
Andy E Inactive Join Date: Oct 2003 Location: High Sea's Age: 56 Posts: 96	Re: NTL Customer Services: Your personal experience Paul I think it would be the best way , for all of us to see what UDT means by poor customer service, UDT phones through to faults , gets me and we go through an imaginary fault scenario say telco. do a bit of fault diagnostics and hopefully a solution, then if UDT wishes we all can disect my q and a's , see what every 1 thinks, I would treat UDT the same way as I would have treated any customer....with respect. so here goes again <puts headset on> <logs onto system..... 1309....> <quietly hums death march > "hello your through to Andy in NTL faults, how can I help you ? "