UDT ...
I have an idea. lets try a bit of acting
just to show the good peeps on the board what your idea of quality cs is....
I used to work in celtic faults, now i know your ex videotron, an area im not familar with, but i would assume the procedure for fault finding is similar....
I think it would be far more constructive, and you could point out where u think i went wrong. btw im not taking the **** , im genuinely intrested..
so here goes<puts headset on>
"Good morning, you're through to Andy in NTL faults , how can i help you ?"