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Originally Posted by Undisputedtruth
During the time of my NTL line disconnection, I did contacted the NW Region, and I wasn't impress at all. Can't how they've mnage to win a CS award though.
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They probably won an award for dealing with customers from their franchise not tarts that cnat get the number right. Can I call you to fix my computer? no I dont because I call the right number for it. (not saying your crap with computers just your feck all use for a warranty repair thing)
Also you'll find that debs is most respected both by the customers she has helped and by her peers. She has countless emails of thanks from customers she has gone above and beyond for and I can't recall anyone ever saying she was bad at her job.
'world on their shoulders' more like a chip
