Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Undisputedtruth · 17-11-2003, 00:29

The Videotron customer services were based in London and I never had a problem with them.

When Videtron was taken over by CWC, I mostly dealt with the Manchester CS. They were not bad but one or two were a bit dense.

Under NTL, we were mostly served by Swansea as they have highly experienced staff to deal with London. So if these Swansea staff are meant to be amongst the finest NTL have to offer then I certainly can say that NTL have poor customer services.

During the time of my NTL line disconnection, I did contacted the NW Region, and I wasn't impress at all. Can't how they've mnage to win a CS award though.

17-11-2003, 00:29	#246
Undisputedtruth Banned Join Date: Jun 2003 Location: South London Posts: 549	Re: NTL Customer Services: Your personal experience The Videotron customer services were based in London and I never had a problem with them. When Videtron was taken over by CWC, I mostly dealt with the Manchester CS. They were not bad but one or two were a bit dense. Under NTL, we were mostly served by Swansea as they have highly experienced staff to deal with London. So if these Swansea staff are meant to be amongst the finest NTL have to offer then I certainly can say that NTL have poor customer services. During the time of my NTL line disconnection, I did contacted the NW Region, and I wasn't impress at all. Can't how they've mnage to win a CS award though.