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Originally Posted by Undisputedtruth
I have yet to meet an NTL employee offering a decent level of good customer services.
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You never met me maybe, plus you will have always contacted your local CS which will mostly be using the policies from videotron with many of the staff.
CS does vary from franchise to franchise as many people have comented on in the forum Teesside have always fared better. I here Celtic are also very good.
Training is dependant on requirements usually its (for faults) 1 week out with tech's, one week systems training, one week soft skills, and up to 2 weeks depending on the person buddying on the phones. This can be extended if they feel the person needs a bit more. Theres also a 5 day ntl products course and further courses during the time there.
That said I was only trained for 4 days and then on the phones
but then having spent years in customer service positions Once I knew the systems I was away.
At freeserve I had 2 days training whilst the rest of the group had 6. I only had this little as I was lucky enough to have a ex ntl bod doing the training that knew I could just go straight on the phones after learning the systems.