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Originally Posted by Debsy42
Sorry UDT but until you have spoken to me on the phone and experienced bad customer service from me personally then you cannot generalise about every NTL employee.
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I spoken to a number of NTL employees. Even a supervisor recognised my voice. I might even have spoken to you personally.
I have not heard, not one ounce of evidence, that employees of NTL have good customer handling skills. I very much doubt they had any training at all.
NTL have an institutionalised poor customer services.