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Originally Posted by dilligaf1701
Of course you can 'clearly state' it - BUT as you don't know ALL and EVERY employee of NTL you'd be unable to substantiate it.
Or do you think that a few bad examples cover EVERYONE?
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And of course, using your own logic, no one can substantiate NTL have improved their customer services.
I hope I will never have the misfortune to know all and every employee. However, do I really need to know every single employee to know NTL have very poor customer services, of course not. Each time I contact NTL, I get the usual poor standards of customer services. I have yet to meet an NTL employee offering a decent level of good customer services. I often wonder, if NTL ever trains their employees at all.
NTL have an institutionalised poor customer services. In the way same the Police are accused of institutionalised racism.