Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Stuart · 15-11-2003, 22:43

Actually there are only a few times when I had to call Customer Services with problems. When I first got broadband, the STB kept dropping the connection for no apparent reason. It took 4 calls to customer services (each time the CSR told me to reboot the box which worked for about a day). Eventually an engineer came, and to cut a long story short, he came to the conclusion the box was dying.

The second time, I went through a phase of losing BB at about 6:00pm each day. I phoned a couple of times, each time being told to reboot the box (which, again, worked briefly). The third time I was told it had been escalated to a network problem. BB was back within an hour.

No real complaints.

15-11-2003, 22:43	#234
Stuart - Join Date: Jun 2003 Location: Somewhere Services: Virgin for TV and Internet, BT for phone Posts: 26,546	Re: NTL Customer Services: Your personal experience Actually there are only a few times when I had to call Customer Services with problems. When I first got broadband, the STB kept dropping the connection for no apparent reason. It took 4 calls to customer services (each time the CSR told me to reboot the box which worked for about a day). Eventually an engineer came, and to cut a long story short, he came to the conclusion the box was dying. The second time, I went through a phase of losing BB at about 6:00pm each day. I phoned a couple of times, each time being told to reboot the box (which, again, worked briefly). The third time I was told it had been escalated to a network problem. BB was back within an hour. No real complaints.