Reopened.
Kudos to the forum users who apologised to me for some of the things posted in this thread. I wasn't looking for apologies but it was appreciated.
I stand by what I said, if anyone gets nasty or insulting in this thread, and I don't care who it is, posting right will be suspended until tomorrow.
Remember what the common denominator is in this thread - some feel NTL have questionable customer service. THIS is what the topic should be.
Play nice now