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Old 15-11-2003, 15:32   #193
Undisputedtruth
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Join Date: Jun 2003
Location: South London
Posts: 549
Undisputedtruth can only hope to improve
Re: NTL Customer Services: Your personal experience

Quote:
Originally Posted by pem
This thread just gets better;

Having read large parts of it am I the only one to have concluded that UDT must work for BT - think about it - he is constantly defending a second rate competitor to NTL.

As I have previously pointed out - my experience of BT is engineers that don't seem to realise that for a phone to work you must first re-connect any wires you previously disconnected, and a fault center that says I must wait three days for a repair even though it was their fault.

On the other hand, my experience of NTL is a very helpful TS department that responded to my phone call within 3 minutes, went through a quick process to determine that my Cable Modem had indeed died and arranged for it to be replaced - and an engineer who turned up, as booked, the following morning, replaced the faulty modem and stayed for another 20 minutes to make sure it picked up and functioned correctly.

Of course, I realise this now means I must be a secret NTL employee, so I will sit back and await my second salary.
A few months ago I contacted BT and I told how rubbish NTL were. Even then, they did not **** off NTL. BT employees are far to professional to **** of their competition. So I very much doubt whether anyone from BT will waste their breath to **** off NTL. Besides, NTL does a very good job of advertising how crap they are.

PEM, it is obvious you have problems with your conclusions. It is either that or you completely misguided.
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