ok here we go again , i had a problem with e-mail today , i couldnt see why and server status said nothing so i rang c.s. , she put me through to t.s. and i waited no more than 5 mins , talked to the bloke and he suggested to go into webmail and delete a couple of posts and then try outlook express , hey presto , problem sorted , one for the memory banks , and no snottiness on there part just good quality service , top marks ntl