[MovedGoalPosts]

miker72, if you want to PM me some details, I'll see if the forum's contacts at ntl can look into this. They've come up trumps in the past where normal methods have failed.

I'll need your account number, address incl postcode, name of the account holder (which should be you or ntl can't speak to you for data protection reasons), a daytime phone number contact, and ideally an email. We'll hold these details only as long as needed to see what our contacts can say. They will normally contact you direct.