[miker72]

they owe me this money due to originally having phone account , however phone was cutt-off for 3 weekends out of three (allegedly by vandalism,very punctual vandals as was always 4pm on fri) so informed them i no longer wished to use them for my phone , (they also re-issued my own phone number which i had for years to a new customer so couldnt take that with me). however they continued to take charges for this phone out of my account . i think i was paying for the new customer mentioned above . i didnt realise this for some time ,bereavement and family issues , so the charges just kept being taken out , i eventually spotted it in jan06 and spoke to CS who informed me of the overcharge (he admitted my whole account was a total farce and they did indeed owe me £400)an d who promised to sort it with team-leader to authorise a re-imbursement. 4 weeks passed and still no refund , despite tens of calls , and constantly re-explaining the situation to every member of staff ( there favourite trick was to pass me to the "correct dept," then i had to re-explain again to what was just another employee from the same dept)
they were insistant that i still had the phone line , despite my constantly reassurance i hadnt.. eventually persuaded them i no longer had phone , and finally the CS guy decided to cutt-off this particular line.
In feb06 i desided to cancel direct debit , and pay at po. broadband cutt off three more times in june , and then apologies and reconnect , until ultimately they refused to reconnect , as no means of proper payment set up . no longer allow PO payments as a valid payment method.
even the CS guy who i last spoke to admitted my account was a farce and seen the irony in me being £400 in credit , and being cutt off.
it s now come to light that they had 3 differant accounts set up for me and my payments were coming of all three , dependant on which invoice i took to PO .