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Originally Posted by bexy
you know what i have dealt with loads of abusive customers and i have always managed to calm them down, and have also gone out on a limb to sort out their problem, i have gone that extra mile, however you have already told me that my cs skills are no way as advanced as yours, therefore i must conclude that you don't just go that extra mile, you are willing to go to the ends of the earth just to calm an abusive/or maybe even a normal customer.......
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Whatever, you say you are philosopher but unable to read properly my posts.
Don't be too surprise in future if I just give you a repeated quote reply. I very much doubt whether you have the competance to calm a customer down. You're just repeating what I've said earlier on good customer service skills. Again, I noted your imagination taking over again on imagining things you think I said.
